cancellations
24 hours notice of cancellation is required for all bookings. As we are a busy and professional health provider, all clients must accept and agree to our cancellation policy. Failure to attend your scheduled appointment not only disrupts your treatment progress but also takes the spot of another client who may have been able to attend in your place.
If you are unable to attend a scheduled appointment we require 24 hours notice, otherwise a cancellation fee will be charged. All cancellations must be done online, via email or by calling the clinic 24 hours prior to your appointment. Cancellations cannot be made online less than 24 hours before your appointment. If extenuating circumstances require you to cancel your appointment within 24 hours, you must call the clinic on 1300 10 11 22.
NO SHOWS
If you do not attend your appointment without contacting us, we will charge up to the full amount of services booked in
PAYMENT
All fees are non-refundable and non-transferable.
Payments are required at the time of your consultation.
RTWSA and MVA claims are sent directly to the insurer provided all necessary claim numbers are submitted. Should the claim be rejected for any reason all invoices become the responsibility of the client.
LATE ARRIVALS
All clients are kindly asked to arrive on time for each and every appointment. We will also do our absolute best to not keep you waiting as we pride ourselves on running on time.